Store Policies
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
- Gift cards
- Personalized items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at moxiewrrld@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moxiewrrld@gmail.com and send your item to: Moxie Wrrld, 1016 Davis Grove Road, Ambler PA 19002, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Moxie Wrrld, 1016 Davis Grove Road, Ambler PA 19002, United States
Moxie Wrrld honors free returns within 30 days as long as they meet the above requirements.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If your item is lost during shipping, either to or from Moxie Wrrld's office, we are not responsible and you must bring those issues to the shipping service used. Moxie Wrrld is not liable for our shipments after they are in the hands of the delivery service.
Shipping Policy
*SHIPPING SUBJECT TO COVID-19 DELAY*
Domestic orders are shipped via USPS within 1-3 business days of being placed and are typically delivered within 3-5 business days.
International orders are shipped via USPS International Mail within 1-3 business days of being placed and can take up to 14 business days following order processing for delivery through Local Post. Delivery dates may vary. Moxie Wrrld is not responsible for import taxes/fees for international orders.
Email moxiewrrld@gmail.com with your order number to inquire about expedited shipping options.
Additional charges will apply.